System Support Associate

Full Time
EcoRenew Philippines Inc., Philippines
Posted 4 months ago

Job Description

  • Providing technical support across the company, identify problems and advising/fixing the solution
  • Tracking system issues through to resolution, within agreed time limits
  • Ensures all issues/support requests are properly logged
  • Ability to multi-task and can work under pressure.
  • Prioritize and manage several open cases at one time
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Research, test and evaluate new technology
  • Escalate unresolved issues to appropriate internal teams (e.g.software developers) in a timely manner
  • Monitoring and maintaining computer systems and networks
  • Prepare accurate and timely reports
  • Creating/updating self-help documents so end-users and colleagues can try to fix some of the technical issues themselves
  • Document technical knowledge in the form of notes and manuals
  • Reporting directly to Software Development/Technical Support Team Lead

 

Preferred Qualifications

  • Graduate of bachelor’s degree in Information Technology, Computer Science or relevant field
  • Good understanding of computer systems and networks
  • Basic understanding of web servers (e.g. IIS, apache)
  • Basic understanding of web-based systems (Websites, Web APIs, HTTP Requests etc.)
  • Basic knowledge in relational databases and Structured Query Language (SQL)
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Willing to work in Alabang, work in a shifting schedule
  • At least one year proven work experience as a Technical Support or related role
  • Experience supporting e-commerce websites

Job Features

Job CategoryInformation Technology

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