Outbound Specialist

Full Time
EcoRenew Philippines Inc.
Posted 5 months ago
Job functions
  • Manage large amounts of incoming calls
  • Assist customer queries via phone, online chat, email or social media
  • General customer queries include:
    • Company information
    • How our service works
    • Posting methods and packing instructions
    • Sale progress and status
    • Removing activation locks
    • Deleting personal data
    • Determining device make and model
    • Determining condition of device
    • Determining network lock
    • Payment
  • Manage ‘blocked’ (reported lost/stolen) devices
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up  to ensure resolution
  • Make outgoing calls to customers who have not responded to system emails
  • Record customer interactions and requests on CRM system
  • Call out past customers

All interested applicants may send updated CV/Resume at celepano@ecorenewgroup.com

Contact us: 09293778386/09175305243/ Our Office Address is located at 12/F Aeon Centre,Northbrideway Avenue Cor. Alabang- Zapote Road, Filinvest Corporate City, Alabang

Job Features

Job CategoryBPO

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